topic Re: Can not select any management zone when create a problem alerting profile in Alerting

Can not select any management zone when create a problem alerting profile

hz974 — Mon, 25 Mar 2024 08:34:45 GMT

when i try to create a problem alerting profile, i can not select any zone in the dropdown list. always got error. but I can do it before.

Can not select any management zone when create a problem alerting profile

hz974 — Mon, 25 Mar 2024 08:37:07 GMT

when i try to create a problem alerting profile, i can not select any zone in the dropdown list. always got error. but I can do it before.

Re: Can not select any management zone when create a problem alerting profile

Romanenkov_Al3x — Sat, 23 Mar 2024 09:03:44 GMT

Hello.

You can try to recreate management zone.

I would try to do it first.

Regards,

Romanenkov Alex

Re: Can not select any management zone when create a problem alerting profile

Malaik — Sun, 24 Mar 2024 08:26:08 GMT

Hi,

Refresh your page, make sure that the MZ are correctly reported.

First time I see that guys encountered this situation.

Re: Can not select any management zone when create a problem alerting profile

Mohamed_Hamdy — Sun, 24 Mar 2024 09:17:53 GMT

Hello @hz974 ,

I think this will appear if this management zone is removed at the same time you are selecting it in the alerting profile, try to refresh and check the available management zones again, and if the issue is still the same you can open a support ticket or use in-product assistance (Dynatrace chat)

Re: Can not select any management zone when create a problem alerting profile

hz974 — Tue, 26 Mar 2024 11:29:10 GMT

I can not select Any management zone in problem alerts profile , but I can select them in metrics event creation process. so i don't think the zone was removed. and also it is not possible to remove and re-create management zone. even I changed a computer and try, the issue is still there

Re: Can not select any management zone when create a problem alerting profile

PacoPorro — Tue, 26 Mar 2024 11:50:30 GMT

I would suggest to open a support ticket in this case.

Re: Can not select any management zone when create a problem alerting profile

hz974 — Fri, 29 Mar 2024 03:03:40 GMT

this is a UI bug in current version and confirmed by Dynatrace. it got fixed and I can select MZ now. thanks.

Re: Can not select any management zone when create a problem alerting profile

Romanenkov_Al3x — Sun, 31 Mar 2024 07:59:15 GMT

Thanks for feedback