topic Re: Set alerts if duration is crossed than the defined SLA. in Alerting

Set alerts if duration of SLA level is breached

anoopgn88 — Mon, 08 Jul 2024 07:13:59 GMT

Hello—Our CPQ SaaS application is integrated with Dynatrace via agentless RUM with a JS tag injection. I am able to fetch user details like action performed and duration for each event taken.

I would like set an alert if incase and event breaches the defined SLA for example, below is an event log performed for "Save" action and its shows the duration as "3.1 s", if its crossed the limit of "5.0" an alert send to users. Please let me know how this can be achieved.

Re: Set alerts if duration is crossed than the defined SLA.

Esam_Eid — Tue, 02 Jul 2024 09:54:25 GMT

mark the user action as “key user action” and set thresholds for it

Regards

Re: Set alerts if duration is crossed than the defined SLA.

PacoPorro — Tue, 02 Jul 2024 11:26:19 GMT

reference doc for @Esam_Eid recomendation

https://docs.dynatrace.com/docs/shortlink/configure-key-user-actions-web#customize-apdex-rating-for-a-key-user-action

Re: Set alerts if duration is crossed than the defined SLA.

anoopgn88 — Fri, 05 Jul 2024 07:49:16 GMT

@Esam_Eid @PacoPorro

Thank you for the guidance. I am able to see how to make an action a key user action through the provided link. What should I do next to trigger an email alert if this particular key action exceeds the SLA? I am not seeing an option set those alerts and option to mention email?