topic Re: Dynatrace Managed - MS Teams Integration Error in Alerting

Dynatrace Managed - MS Teams Integration Error

DynaQ — Tue, 22 Nov 2022 11:03:27 GMT

Hi,

We are getting an error when setting up the MS Teams integration for notifications. Sending a test notification shows back the below error (attached as well)

"Custom Integration test failed (Reason: could not connect to the specified URL)"

The Webhook used has been copied from MS Teams (generated as per documentation). Is the issue related to ports, authentication, others?

Thanks

Re: Dynatrace Managed - MS Teams Integration Error

mark_bley — Thu, 24 Nov 2022 17:00:04 GMT

Hi @DynaQ ,

could be very well because of a firewall issue.

Have tried getting to the webhook from one of the managed nodes ?

You could try this and see if it works

Re: Dynatrace Managed - MS Teams Integration Error

pahofmann — Fri, 25 Nov 2022 09:18:56 GMT

Like @mark_bley mentioned, most likely a firewall issue. You can check the dynatrace server log for more details.

Re: Dynatrace Managed - MS Teams Integration Error

Robert24 — Mon, 19 Dec 2022 02:45:49 GMT

Hi,

We also have plan to enable this features. May we know what firewall/white list is needed to allow?

How these two environment communicate? Dynatrace is Managed (On-prem) while MS teams is on Azure (thru internet).

Thank you

Re: Dynatrace Managed - MS Teams Integration Error

Peter_Youssef — Wed, 18 Sep 2024 06:03:47 GMT

Hi @DynaQ

As simple as possible:

Connectivity issue: validate proper communication is conducted between Dynatrace cluster nodes and the target endpoint, there is no blocking between them for example communication is going through proxy which is not properly configured, validate with network and Firewall teams the seamless traffic between these end points.
Enable the below options

Validate if the Oauth is required or not

Thanks