topic Re: Multi Environment Problem Management in Alerting

Multi Environment Problem Management

ct_27 — Mon, 17 Jan 2022 08:20:39 GMT

We run Dynatrace as a service to support multiple IT departments in our organization. We still though have a centralized Operation team.

Has anyone found a way to easily monitor Problems across multiple Dynatrace Environments (all under one account) on a single pane?

Re: Multi Environment Problem Management

dannemca — Fri, 14 Jan 2022 20:49:58 GMT

Have you tried to get the Problems from all the environments using API and displaying them into an external Dashboarding system, such as Grafana or Splunk?

You can use Management Zones/Tags to use as filters by env/orgs/teams and split them on the dashboards.

I guess that may helps on this case.

Re: Multi Environment Problem Management

ct_27 — Fri, 14 Jan 2022 20:56:26 GMT

I was hoping more for a native solution DT would have come up with but I think your suggestion is my only option at the moment. I'm really good with the DT APIs and I run multiple instances of Influxdb/Grafana but I'm really bad at the process of loading the data into influxDB.

I'll have to sit down and i guess really focus on figuring out the queries.

Thanks for the advice.

Re: Multi Environment Problem Management

dannemca — Fri, 14 Jan 2022 21:00:27 GMT

The idea is to parse the API json results and insert them into your DB. I do use python for parsing and inserting into a Postgres DB, works almost well.

Having an official solution, of course, would be better. But I guess, that's why Dynatrace does provide us all those APIs, to fill the gaps.