Dynatrace doesn't open a problem when its closed if a new error is picked up

johnsnow123 — Wed, 01 May 2024 13:58:25 GMT

So we have log_event that has a query. In our Alerting profile we assigned a custom event matching the title of the log_event.

When the log event is triggered that is when the query picks up a result, we receive a notification and a problem is open.

The problem I'm facing is that, if the log_event finds the results again there won't be any notifications.

How to configure so Dynatrace sends notifications every 10, 15 or 30 minutes if the log event detects a result?

If the problem is closed and the issue is reoccurs 5 minutes later, we don't see a new problem! How can this be changed?

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Re: Dynatrace doesn't open a problem when its closed if a new error is picked up

ChadTurner — Fri, 03 Jan 2025 13:57:31 GMT

That might be directly tied to your de-alerting sample set. Dynatrace will alert when any baseline/threshold is set, but it will not "Re-Alert" until it has either closed via De-alerting criteria (3 'good' data points for the last 5 polled data points.) or if the issue got worse.

topic Re: Dynatrace doesn't open a problem when its closed if a new error is picked up in Alerting

Dynatrace doesn't open a problem when its closed if a new error is picked up

Re: Dynatrace doesn't open a problem when its closed if a new error is picked up