topic Re: Problem root cause always "1" entity? in Alerting

Problem root cause always "1" entity?

henk_stobbe — Fri, 10 Jan 2025 13:58:59 GMT

Hello,

Reading the documentation:

A problem might result from single or multiple events occurring simultaneously within the same topology.

But looking the events there in a field: "root_cause_entity_id" and this is not an array.

So should the documentation be changed to:

A problem might result from single or multiple events occurring simultaneously within the same topology from the same source entity

Who can shed some light the matter?

KR Henk

Re: Problem root cause always "1" entity?

ChadTurner — Fri, 02 May 2025 19:35:48 GMT

@henk_stobbe - the "root_cause_entity_id" im assuming is coming from the problem card Json, what does it have for a problem card where there are multiple impacted entities which also might then have multiple root causes?

Re: Problem root cause always "1" entity?

henk_stobbe — Sat, 03 May 2025 08:52:58 GMT

Hi Chad,

It is just a field in the problem record:

KR Henk

Re: Problem root cause always "1" entity?

GosiaMurawska — Fri, 23 May 2025 07:16:28 GMT

Hi @henk_stobbe! Thanks for your feedback. The docs team is on it 🙂