topic Re: Auto close the problems in Alerting

Auto close the problems

SaiVaarmah — Fri, 09 May 2025 12:03:42 GMT

Hello Team,

Currently our applications are monitored by Dynatrace and the problem tickets are being raised in Dynatrace . We are trying to develop an automated Agentic AI SRE assistant for resolving application problems . The assistant will action programmatically what an SRE will do manually That is Login to Dynatrace UI and based on analysis of the error details available in Dynatrace UI, perform some actions to resolve the issue.

Example – Dynatrace screenshot below showing OOM(Out Of Memory)

Our ask is the feasibility of programmatically extracting these error details(OOM ) that we see in Dynatrace UI through API calls to Dynatrace

Re: Auto close the problems

Yosi_Neuman — Fri, 09 May 2025 13:37:29 GMT

Hi @SaiVaarmah

You can utilize /api/v2/problems and use problemSelector with text("Out-of-memory kills") that should work

From UI

From API

HTH

Yos

Re: Auto close the problems

ChadTurner — Fri, 09 May 2025 19:39:17 GMT

Are you using any incident management platforms like ServiceNow? If you are, you can send these Problem card alerts right into you IM platform, from there it/Dynatrace can kick off your automation, be it Dynatrace Workflows, Ansible etc... then ServiceNow can post comments in the Problem card ID by way of the API as well as manually close out these problems all via the API integration with the data you want to include as to what actions were performed etc.

This way its all recorded and traceable, from Event start, to notice, to automation, to closure.