topic Re: Alerting Profile - Filter Problems based on service name in Alerting

Alerting Profile - Filter Problems based on service name

Theodore_x86 — Mon, 16 Jun 2025 14:23:34 GMT

Hello!

It might seen easy but I am stack so any help would be much appreciated.

I want to create an alerting profile which DOES NOT include problems that have the two following characteristics:

i. "RESPONSE TIME DEGRADATION" type problems

ii. for services that contain some string into the service name.

Re: Alerting Profile - Filter Problems based on service name

AntonPineiro — Mon, 16 Jun 2025 14:32:49 GMT

Hi,

I would add a tag with those Service entities which NOT contains that string, using some autotagging rule.

Alerting profile will have:

Limit scope base on before tagging rule.
Negate event filter base on "RESPONSE TIME DEGRADATION".

Best regards

Re: Alerting Profile - Filter Problems based on service name

Theodore_x86 — Tue, 17 Jun 2025 10:49:44 GMT

Hello @AntonPineiro .

Yes that would work, but I prefer using tagging for the services in scope and not a tagging rule for all other services.

Re: Alerting Profile - Filter Problems based on service name

AntonPineiro — Tue, 17 Jun 2025 15:51:21 GMT

Hi,

Yes, you are tagging services in scope, but those services are those which does not contains that string.

Best regards

Re: Alerting Profile - Filter Problems based on service name

mgome — Tue, 17 Jun 2025 20:39:26 GMT

If you negate multiple filters in the filter section of an Alerting Profile it will AND the filters. Select the predefined filter for "Response time degradation" and add a description custom filter which uses contains service name.

Re: Alerting Profile - Filter Problems based on service name

Theodore_x86 — Wed, 18 Jun 2025 10:03:31 GMT

Hello @mgome

Unfortunately, the service name is not mentioned on the Description field nor the Title field....

Re: Alerting Profile - Filter Problems based on service name

mgome — Wed, 18 Jun 2025 15:08:44 GMT

You could also try a custom property filter on the "dt.entity.service.name" property.

Re: Alerting Profile - Filter Problems based on service name

AntonPineiro — Wed, 18 Jun 2025 15:35:13 GMT

Hi,

Tags filter + event filter negation. I do not see another way.

Best regards

Re: Alerting Profile - Filter Problems based on service name

Theodore_x86 — Wed, 18 Jun 2025 15:44:39 GMT

Hi @mgome.

It only accepts event filters(dt.event....), not entity filters.

Re: Alerting Profile - Filter Problems based on service name

Theodore_x86 — Wed, 18 Jun 2025 15:46:18 GMT

Me too, but it is a pretty normal and expected use case not to have a profound/simple solution.

Maybe I will raise a new Idea here...

Thanks for the assistnace @AntonPineiro .