Error in integrating ServiceNow with Dynatrace: "Could not connect to the specified URL"

sachinagarwal — Thu, 18 Dec 2025 13:37:25 GMT

Hi Team,

When i am integrating service now with Dynatrace i have given below mentioned details bit still getting error as "ServiceNow test failed. Reason: Could not connect to the specified URL"
I have also added web_service_admin and x_dynat_ruxit.Integration roles to the below mentioned user as well.
Details:
Dynatrace url:
Username: Gaurav.Mittal@celsiortech.com
Password: **********
Notification type: Service now
Display Name: Integration
Service now instance identifier:
Username: ITIL
Password: *********
Description: Default
Alerting profile: CPU

topic Error in integrating ServiceNow with Dynatrace: "Could not connect to the specified URL" in Alerting

Error in integrating ServiceNow with Dynatrace: "Could not connect to the specified URL"