Update "Problem closure" email notification

O11y_Noob — Thu, 18 Dec 2025 12:11:42 GMT

currently , email notification body is updated with event.description field in Davis Anamoly Detector app , i want to have a different email body incase of the issue closure - example : Alert condition is solved , how can i configure it

Re: update problem closure email notification

AntonPineiro — Fri, 12 Sep 2025 06:54:39 GMT

Hi,

I would say checking out-the-box placeholders "{XXX}" available in email integration.

Best regards

Re: update problem closure email notification

t_pawlak — Fri, 12 Sep 2025 14:51:25 GMT

Hi,
unfortunately, it’s not possible to configure a separate message for "Send email if problem closed."

I suggest using:
{State}: Problem state. Possible values are OPEN or RESOLVED.

The list of placeholders is below:

Available placeholders

{ImpactedEntities}: Details about the entities impacted by the problem in form of a json array.

{ImpactedEntity}: A short description of the problem and impacted entity (or multiple impacted entities).

{ImpactedEntityNames}: The entity impacted by the problem.

{NamesOfImpactedEntities}: The names of all entities that are impacted by the problem.

{PID}: Unique system identifier of the reported problem.

{ProblemDetailsHTML}: All problem event details including root cause as an HTML-formatted string.

{ProblemDetailsJSONv2}: Problem as json object following the structure from the Dynatrace Problems V2 API. The optional fields evidenceDetails and impactAnalysis are included, but recentComments is not.

{ProblemDetailsJSON}: Problem as json object following the structure from the Dynatrace Problems V1 API.

{ProblemDetailsMarkdown}: All problem event details including root cause as a Markdown-formatted string.

{ProblemDetailsText}: All problem event details including root cause as a text-formatted string.

{ProblemID}: Display number of the reported problem.

{ProblemImpact}: Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE.

{ProblemSeverity}: Severity level of the problem. Possible values are AVAILABILITY, ERROR, PERFORMANCE, RESOURCE_CONTENTION, or CUSTOM_ALERT.

{ProblemTitle}: Short description of the problem.

{ProblemURL}: URL of the problem within Dynatrace.

{State}: Problem state. Possible values are OPEN or RESOLVED.

{Tags}: Comma separated list of tags that are defined for all impacted entities. To refer to the value of a specific tag, specify the tag's key in square brackets: {Tags[key]}. If the tag does not have any assigned value, the placeholder will be replaced by an empty string. The placeholder will not be replaced if the tag key does not exist.

topic Re: update problem closure email notification in Alerting

Update "Problem closure" email notification

Re: update problem closure email notification

Re: update problem closure email notification

Available placeholders