topic Re: How to remap impacted entity reported as Tenant / Environment ? in Alerting

How to remap impacted entity reported as Tenant / Environment ?

DanielS — Mon, 21 Apr 2025 14:00:15 GMT

Hello, I find that in many problems, the impacted entity is the tenant / environment. This happens with SLOs, log alerts, among others.

Looking for a way to remap these to the corresponding or desired entity, I configured two properties in the metrics events:

dt.event.allow_entity_remapping with a value of true
dt.event.source where I specify the desired entity.

Although when the issue occurs, the dt.event.source entity is reported in the description, I still see the environment as impacted, and this doesn't help the troubleshooting teams.

Has anyone managed to change this via some property I'm not familiar with?

Thank you very much.

Re: How to remap impacted entity reported as Tenant / Environment ?

Peter_Youssef — Mon, 21 Apr 2025 14:14:22 GMT

Hello @DanielS

Thanks for sharing exposed scenario, till we get an applicable solution a product idea can be raised to speed up the resolution process.

Hoping it helps.

BR,

Peter

Re: How to remap impacted entity reported as Tenant / Environment ?

helton_harada — Mon, 21 Apr 2025 14:50:41 GMT

We faced a similar situation when we configured a metric event for a extension metric (tibco queue depth).

In our case, we added a property with a "dt.entity.tibco.queue" as a "dimension key of entity for events".

After that, problems were raised with "Entity"(the one we set before) Impacted Level instead of "Environment" impact level.

Re: How to remap impacted entity reported as Tenant / Environment ?

DanielS — Mon, 21 Apr 2025 17:39:03 GMT

Thanks, @Peter_Youssef before I proceed to an idea I want to be sure that I am not missing something. Also I want to understand why the "dt.event.allow_entity_remapping", doesn't work, because I can see that this flag defines whether the remapping of the target entity is enabled (true) or disabled (false). If the remapping is enabled, Dynatrace can map the event to an entity extracted from the event metadata. If the remapping is disabled or the extraction is not possible, Dynatrace maps the event to the entity specified in the event configuration (for example, a specific host) or to the global environment entity. This property can be written by most event sources, such as Events API, metric events, log events, or Extension 1.0 events.

So maybe could be a bug, or me.

Re: How to remap impacted entity reported as Tenant / Environment ?

Peter_Youssef — Wed, 23 Apr 2025 05:26:52 GMT

Thanks @DanielS for your feedback, agree with you sir 🤝🙂

Re: How to remap impacted entity reported as Tenant / Environment ?

Yosi_Neuman — Fri, 09 May 2025 08:55:56 GMT

Hi @DanielS

Did you check what dt.event.entity_remapping_failure_info holds? as described under troubleshooting of Event topology extraction and mapping

HTH

Yos

Re: How to remap impacted entity reported as Tenant / Environment ?

andre_vdveen — Fri, 26 Sep 2025 10:47:24 GMT

Hi @DanielS did you manage to get this resolved? I'm facing the same issue with network devices monitored via a custom SNMP extension (v2). I don't see any option in the extension config to resolve this and I've tried various things in the metric event, but without any luck.

Re: How to remap impacted entity reported as Tenant / Environment ?

DanielS — Fri, 26 Sep 2025 14:16:45 GMT

Hello @andre_vdveen Same as you. I'm still looking for a way to do this. I would raise an idea.

Re: How to remap impacted entity reported as Tenant / Environment ?

DanielS — Fri, 26 Sep 2025 14:44:44 GMT

Finally, I've raised an Idea. https://community.dynatrace.com/t5/Product-ideas/RFE-Remap-impacted-entity-reported-as-Tenant-Environment/idi-p/286909

Re: How to remap impacted entity reported as Tenant / Environment ?

O11y_Noob — Mon, 17 Nov 2025 17:43:18 GMT

have you tried with dt.entity_source property , it works well with Entity ids in our case on Davis Anamoly Detector app

Davis AI — Dynatrace Docs

Re: How to remap impacted entity reported as Tenant / Environment ?

andre_vdveen — Mon, 17 Nov 2025 21:26:30 GMT

That could work, if I knew how to assign an entity ID to an SNMP device created via an v2 extension and map it back to the dt.source_entity property 😅

Re: How to remap impacted entity reported as Tenant / Environment ?

DanielS — Tue, 18 Nov 2025 17:44:30 GMT

I'm going to try it. I let you know.

Re: How to remap impacted entity reported as Tenant / Environment ?

FrancescoF — Fri, 19 Dec 2025 08:39:08 GMT

Hi! Are there any updates on this topic?