Couldn't fetch ip address in problem dump

prabhavathi — Mon, 06 Apr 2026 12:37:19 GMT

When I am trying to fetch problem dump via API calls or workflow, I couldn't get ip address of the host.

1)I Tired Changing Host naming rule as Hostname with IPaddress

2) I Tired Changing Automatic tags as hostname with ip address.

In Both methods I couldn't get ip address. help me understand why I can't ip address in problem card or problem dump?

And Is there any other way to get ip address for a alert?

Re: Couldn't fetch ip address in problem dump

MaximilianoML — Mon, 06 Apr 2026 13:44:31 GMT

Hello @prabhavathi

I think the reliable way to get IPs into an alert is to enrich the alert after the problem is raised:

Get the problem details with the Problems API or a workflow Problem trigger.
Read the affectedEntities, impactedEntities, and rootCauseEntity / evidenceDetails entity stubs from the problem.
For each relevant HOST-... entity ID, call the Monitored Entities API to fetch that host’s full properties.
Add those IPs to your email, webhook payload, ServiceNow ticket, or workflow output. Dynatrace documents GET /api/v2/problems/{problemId} for problem details and GET /api/v2/entities/{entityId} for full entity properties.

But basically the answer is: no, Dynatrace won’t natively guarantee host IP on the problem card/problem dump just because we renamed the host or tagged it, unfortunately 😕

I hope it helps 😀

topic Re: Couldn't fetch ip address in problem dump in Alerting

Couldn't fetch ip address in problem dump

Re: Couldn't fetch ip address in problem dump