topic Re: Dynatrace Managed Custom Problem Notification in Alerting

Dynatrace Managed Custom Problem Notification

omichael — Wed, 28 Jan 2026 13:31:05 GMT

We have sendquick app for SMS alerting which accepts attached HTTP Post format. Is it possible to use this for custom integration webhook & custom payloads

Re: Dynatrace Managed Custom Problem Notification

skrystosik — Tue, 18 Dec 2018 09:12:44 GMT

Hello, if your managed installation has access to this app it shouldn't be a problem.

{
 "Entry": {
 "tar_num": "+65912345678 "
 "tar_msg": "Test json",
 "tar_mode": "text",
 }
}

You have to create custom integration on dynatrace, setup url to your app and add payload as in your documentation. You can used defined variables in this payload:

Re: Dynatrace Managed Custom Problem Notification

omichael — Tue, 18 Dec 2018 09:33:51 GMT

it says test successful....but cannot receive SMS.... when i tried using curl from dynatrace managed server i was able to get SMS ...attached screenshot....wondering what is missing

curl command used:-

curl --data-urlencode "tar_num=+6598154447" --data-urlencode "tar_msg=this is a test SMS " http://<sendQuick IP>/cmd/system/api/sendsms.cgi

Re: Dynatrace Managed Custom Problem Notification

skrystosik — Tue, 18 Dec 2018 09:44:25 GMT

I think it's related to configuration of the app. CURL is urlencoding SMS, from dynatrace you are using json payload that according to your documentation is supported but you have to check if it should be enabled somehow.

Re: Dynatrace Managed Custom Problem Notification

sarathkumar_ra1 — Tue, 18 Dec 2018 09:44:51 GMT

I think you need to setup a individual event layer here. Payloads will give subject and body of the message only. Please check with event layer.

Re: Dynatrace Managed Custom Problem Notification

skrystosik — Tue, 18 Dec 2018 09:48:28 GMT

Try first send SMS via JSON using for example POSTMAN if your computer has access to this SMS App. If it will has any errors you will se what was wrong

Re: Dynatrace Managed Custom Problem Notification

skrystosik — Tue, 18 Dec 2018 09:51:32 GMT

The problem is not defining alerts but integrating this SMS service with Dynatrace. First this integration with test passing should send sms, after this alerting profile and events can be setup.

Re: Dynatrace Managed Custom Problem Notification

omichael — Wed, 19 Dec 2018 07:03:27 GMT

fixed...seems JSON does not like + in the phone number...which we had to add %2B

Re: Dynatrace Managed Custom Problem Notification

skrystosik — Thu, 20 Dec 2018 14:21:44 GMT

Cool, I'm happy that you have working solution right now 🙂

Re: Dynatrace Managed Custom Problem Notification

sarathkumar_ra1 — Thu, 27 Dec 2018 13:35:13 GMT

Could you please share the script?