topic ServiceNow & Alerting Profile in Alerting

ServiceNow & Alerting Profile

sonia_urbaneja_ — Mon, 17 May 2021 10:24:40 GMT

Hi all,

is it possible to assign more than one Alert Profile for the Dynatrace -> ServiceNow integration?

BR,

Sonia

Re: ServiceNow & Alerting Profile

Jeremia_dutoit — Fri, 27 Mar 2020 11:27:03 GMT

Sonia, you could setup multiple service now integrations with different alerting profiles or you could leverage tags and let service now make decisions based on these tags on a single service now integration and alert profile. As far as i know you can only select on alerting profile per integration

Re: ServiceNow & Alerting Profile

sonia_urbaneja_ — Fri, 27 Mar 2020 11:30:43 GMT

Hello Mias,

thank you for your answer.

One more doubt: could I setup multiple servicenow integrations with different alerting profiles to a single ServiceNow?

Best Regards,

Sonia

Re: ServiceNow & Alerting Profile

Jeremia_dutoit — Fri, 27 Mar 2020 11:35:56 GMT

I would say yes as long as there is nothing blocking you from potentially login multiple times with same user name and password on service now side. You will only open the communication when a problem triggers based on alert profile.

Re: ServiceNow & Alerting Profile

sonia_urbaneja_ — Fri, 27 Mar 2020 12:04:02 GMT

Thanak you very much for your help, Mia.

It has been very helpful.

BR,

Sonia