topic Support Portal attachment dop zone (http://box.com) not allowed at our org in Ask Moderators

Support Portal attachment dop zone (http://box.com) not allowed at our org

gilles_tabary — Thu, 14 Dec 2023 11:40:27 GMT

Hello.

On the new Support Portal (https://one.dynatrace.com/hc/en-us/requests) if one wants to upload an attachment to a support ticket, the upload has to go through http://box.com. Here, it is a problem : our security rules does not allow access to this web site : upload fail. My demand to access this site got refused.

Could the Dynatrace support ticketing portal provide a ticket self hosted ticket attachement solution in order to avoid these kind of issue ?

Thank you for time and attention.

My Ref : DEVOPS-6904.

Re: Support Portal attachment dop zone (http://box.com) not allowed at our org

gilles_tabary — Tue, 24 Aug 2021 09:24:32 GMT

For the record, I created a support ticket : 9387 : Ticket portal attachment repo http://box.com will not be allowed by our org : how can we share files ?

Re: Support Portal attachment dop zone (http://box.com) not allowed at our org

gilles_tabary — Thu, 09 Sep 2021 11:48:53 GMT

For the record : I still cannot access http://box.com but I can upload attachements. So the issue is not totally solved nor clear to me. But... we can work with the tickets. 🙂

Re: Support Portal attachment dop zone (http://box.com) not allowed at our org

Adam-Piotrowicz — Thu, 15 Dec 2022 05:41:21 GMT

To be able to upload the files into the attachments area, you just need to be sure that the prod.attachments.one.dynatrace.com the domain is whitelisted on your end.

Please let us know if it helps.