topic Re: Merging Users After Legal Name Change in Ask Moderators

Merging Users After Legal Name Change

Eren_Seyda — Wed, 05 Oct 2022 09:02:31 GMT

Hi,

I needed to change my legal name regarding marital status change. With this change, my workplace updated my e-mail address. Thus, I needed to register again to Dynatrace with a new account since previous e-mail address no longer exists. Can you merge my previous(@Seyda_Eren) and present accounts(@Eren_Seyda)?

Best regards,

Şeyda Eren Çetintaş.

Re: Merging Users After Legal Name Change

MaciejNeumann — Tue, 16 Nov 2021 09:42:36 GMT

Hello @Eren_Seyda ,

In terms of the accounts in the Dynatrace Community, we, unfortunately, can't merge them. What we can do is swap SSO ID between accounts, and basically give you the old account back. Does it work for you?

Re: Merging Users After Legal Name Change

Eren_Seyda — Tue, 16 Nov 2021 13:26:34 GMT

Hi @MaciejNeumann,

Unfortunately, it does not work for me since I've opened several tickets with both of them.