topic Re: Red in Service Health Dashlet in Dynatrace in Dashboarding

Red in Service Health Dashlet in Dynatrace

yuting_wu — Fri, 21 Feb 2020 14:27:27 GMT

When will a hexagon turn red in the service health dashlet in One Agent?

Re: Red in Service Health Dashlet in Dynatrace

ChadTurner — Fri, 21 Feb 2020 14:31:28 GMT

@Yuting W. Services will turn red if there are errors/failures, slowdowns, increase in CPU usage, etc... All of this is analyzed and processed by Dynatrace's AI engine Davis and a problem alert is generated.

Re: Red in Service Health Dashlet in Dynatrace

yuting_wu — Fri, 21 Feb 2020 17:44:12 GMT

So if a service becomes unavailable, it won't appear there as red but will disappear in the graph right?

Re: Red in Service Health Dashlet in Dynatrace

ChadTurner — Fri, 21 Feb 2020 18:01:43 GMT

exactly correct, you can adjust this by changing that setting.

Re: Red in Service Health Dashlet in Dynatrace

yuting_wu — Fri, 21 Feb 2020 18:06:46 GMT

Where can I change the setting?

Re: Red in Service Health Dashlet in Dynatrace

laima_vainina — Fri, 21 Feb 2020 18:12:38 GMT

Hi, @Yuting W. Thanks for the question!

If you want to know more about dashboards, you can take part in our Shared Dashboard Challenge to get a chance to win a 30 min "Ask Me anything" session with the Technical Product Manager responsible for Dashboards - Roman Windischhofer and get all your questions answered right away! 🙂

Re: Red in Service Health Dashlet in Dynatrace

ChadTurner — Fri, 21 Feb 2020 18:42:23 GMT

In order to change this setting we need to navigate back to the process group that contains this service. To do this from the service level, we will need to do the following:

Navigate to the service in question and access the process group that contains the service:

Once the process group is accessed, edit the settings:

Then set the anomaly detection to the following:

Re: Red in Service Health Dashlet in Dynatrace

yuting_wu — Fri, 21 Feb 2020 18:45:14 GMT

I know this settings. Thanks anyways. I meant - how do we see a red hexagon if a service is unavailable in that "Service Health" Dashlet?

Re: Red in Service Health Dashlet in Dynatrace

ChadTurner — Fri, 21 Feb 2020 18:48:39 GMT

If you make the changes as shown, it will detect the service as an outage and will mark it as red within your honeycomb/hexagonal tile 🙂 It can get confusing sometimes lol

Re: Red in Service Health Dashlet in Dynatrace

yuting_wu — Fri, 21 Feb 2020 18:51:15 GMT

No...in my dashboard even tho i made the changes you've shown above, when a service becomes unavailable, it will disappear from the dashlet instead of turning it to red.

Re: Red in Service Health Dashlet in Dynatrace

ChadTurner — Fri, 21 Feb 2020 18:52:01 GMT

interesting ....