topic Re: "No data for the selected timeframe of..." Custom Chart with Calculated Service Metric in Dashboarding

Trouble while getting data from a calculated service metric

jeff_tucker — Wed, 31 May 2023 14:40:34 GMT

I am having trouble getting data from a calculated service metric to display in a custom chart.

Here's what I did:

Generated load against my application
Navigated to the Host in the dynatrace UI
Selected the Web Request Service
Clicked "View dynamic requests"
Clicked "Create analysis view"
Configured the metric (CPU time, Average, added a Split based on HTTP request headers)
When I click out of the split form field the page refreshes and I see changes to the chart (now includes lines on the chart) and I see a table of Dimensions below.
Clicked "Create metric", entered a "Metric name" and clicked "Create metric"
Clicked "Create custom chart".

Custom chart appears but there is no data and the message says "No data for the selected timeframe of ..." although there is definitely data there. I tried expanding the timeframe out 7 days and still no data. The chart shows that the metric I created is there, however there is no data showing.

Any ideas?

Re: "No data for the selected timeframe of..." Custom Chart with Calculated Service Metric

ChadTurner — Fri, 04 Jun 2021 18:47:57 GMT

does it work without including step 8? If not, then you might want to open a support ticket for this. Are you on the most recent cluster version?

Re: "No data for the selected timeframe of..." Custom Chart with Calculated Service Metric

josef_schiessl — Mon, 07 Jun 2021 12:26:12 GMT

Calculated service metrics are not written retroactively. You may have to wait a few minutes until data shows up.

Re: "No data for the selected timeframe of..." Custom Chart with Calculated Service Metric

jeff_tucker — Tue, 22 Jun 2021 19:00:57 GMT

Thanks. We have an open ticket with Jay. JT