topic Managed cluster disconnected in Dynatrace Managed Q&A

Managed cluster disconnected

Rakan_khalaileh — Thu, 15 Jun 2023 11:34:14 GMT

Dears,

the managed server was disconnected for 15 mins, and it's happened two times today.

Where can I look to investigate this issue? could you provide me with the log path?

Rakan

Re: managed cluster disconnected

Julius_Loman — Mon, 28 Jun 2021 10:49:33 GMT

Hello,

what exactly do you mean by disconnected in this case? Dynatrace Managed cluster was disconnected from Mission Control or you have encountered the unavailability of Dynatrace Managed cluster?

Most likely the issue is outside Dynatrace Managed cluster. I'd recommend to check the events in CMC console as well as the log files on Dynatrace Cluster nodes (/var/opt/dynatrace-managed/log).

Julius

Re: managed cluster disconnected

Babar_Qayyum — Mon, 28 Jun 2021 11:18:11 GMT

Hello @Rakan_khalaileh

As @Julius_Loman already provided the location to look into the logs. This happens sometimes when you have an issue with your configured proxy to connect to the Dynatrace Mission Control/or if you have an issue with the Firewall.

Regards,

Babar