topic Re: How to clear failed and obsolete EAG installation in CMC ? in Dynatrace Managed Q&A

How to clear failed and obsolete EAG installation in CMC?

JDA — Fri, 16 Jun 2023 11:02:06 GMT

Hello dear Dynatrace community,

I have a quick unsolved question : Is it possible to clear old and failed Environment ActiveGate installations (appear in error on the console: Home ==> Deployement status ==> ActiveGates) ?

In details, I have 2 Ansible's playbooks, 1 that run the EAG install , and other one that run a complete uninstall.
After each uninstall ( the script remove all AG directories that have been generated during the install), it appear the file named ID.properties is removed and each time I run my installer playbook it generate a new ID and so a "new" activegate.

My question is not about how to re-install with the same ID (I presume by keeping th ID.properties in the install directory), my question is more about: How to remove old uninstalled activegate that still appear in error in the Deployment status, ActiveGate page ?

Many thanks for your assistance

Regards,

Re: How to clear failed and obsolete EAG installation in CMC ?

Radoslaw_Szulgo — Thu, 21 Apr 2022 12:33:13 GMT

They will disappear automatically after 7 days of inactivity.

Re: How to clear failed and obsolete EAG installation in CMC ?

JDA — Thu, 21 Apr 2022 12:55:52 GMT

Thanks for the quick answer, really appreciate 👍
Is there any way to clear it before the 7 days retention period ?

Re: How to clear failed and obsolete EAG installation in CMC ?

Radoslaw_Szulgo — Thu, 21 Apr 2022 13:19:16 GMT

Unfortunately, it's not possible currently.

Re: How to clear failed and obsolete EAG installation in CMC ?

muhadimas — Mon, 27 Nov 2023 05:58:32 GMT

Hi there @Radoslaw_Szulgo , I understand that this is an old thread, but I'm currently having a similar issue with the "old" EAG being unable to be accessed, can I get a confirmation that this 7 days of inactivity is referring to this message on the CMC Deployment status?inaccessible EAG showing offline