topic Re: Lost Access to Environment in Dynatrace Managed Q&A

Lost access to Dynatrace environment

jwest03 — Fri, 16 Jun 2023 11:27:02 GMT

Hello,

If we lose access to our Managed environment and cannot sign in (as well as not having access to cluster admin email) is there a way for Dynatrace support to assist in the recovery of the environment? We are using LDAP credentials for login.

Re: Lost access to Dynatrace environment

kurt_aigner — Wed, 19 Mar 2025 10:19:03 GMT

Hi,
Here are two doc links that might help:

Manage users and groups with SAML in Dynatrace Managed | Dynatrace Docs
https://www.dynatrace.com/support/help/get-started/troubleshoot/login-issues

The second ink guides you to an email where you can reach Dynatrace ONE if you can't get it working.

I hope that helps, and good luck!

Re: Lost Access to Environment

mgome — Fri, 17 Jun 2022 18:31:53 GMT

If you are using LDAP for group management, you can add a user to to an LDAP group that has "Cluster administrator" permissions.

Re: Lost Access to Environment

AntonioSousa — Fri, 17 Jun 2022 21:35:14 GMT

@jwest03,

This is a case where you should contact Support directly.