topic Dynatrace Managed Node keeps freezing causing UI inaccessible in Dynatrace Managed Q&A

Dynatrace Managed Node keeps freezing causing UI inaccessible

leonatay — Wed, 28 Sep 2022 09:51:02 GMT

Hi community,

Had a few issues that I encountered and was wondering if anyone had experience dealing with this. I have a Dynatrace Managed node sitting in an Ubuntu OS (VM). The VM freezes for 2 times in a row last week (see attachment) and caused the Dynatrace UI to be inaccessible (see attachment). Upon restart, the problem was solved temporarily but arises not long after. In CMC, there are messages like "Elastic storage service is malfunctioning", "transaction storage period truncated", and "insufficient system privileges on server".

Restarting the server isn't a permanent solution. Can reinstalling Dynatrace on a brand new RedHat OS solve the problem? Client suspect is OS problem

Sorry if this question isn't directly related to Dynatrace. Appreciate any response, would greatly help to gain my insights. Thank you

Re: Dynatrace Managed Node keeps freezing causing UI inaccessible

Ana_Kuzmenchuk — Wed, 28 Sep 2022 09:52:36 GMT

Hi @leonatay, we've moved the post to Q&A as it's not a community-related issue, and this way more people can see it. Hope you get your answer soon!

Re: Dynatrace Managed Node keeps freezing causing UI inaccessible

Radoslaw_Szulgo — Wed, 28 Sep 2022 10:05:59 GMT

Indeed this looks like a broken installation. Not sure, what is the root cause - Virtual Machine performance, wrong permissions setup, or something else. Please create a support ticket - http://support.dynatrace.com/

I'm sure we'll help you to solve this.

Re: Dynatrace Managed Node keeps freezing causing UI inaccessible

DanielS — Wed, 28 Sep 2022 16:54:58 GMT

As @Radoslaw_Szulgo recommends, for that type of problem, it's best to create a support ticket. As for the problem, it seems to be a wrong permission setting, but it may not be just linked to that.