topic Re: Mission control to Dynatrace-Managed commincation in Dynatrace Managed Q&A

Mission Control to Dynatrace Managed communication

CharlesWu — Thu, 23 Feb 2023 08:18:55 GMT

The sales engineer has extended the license, but the license is still showing expired on the cluster side. I am able to run "Test connection" to Mission Control, and also able to telnet to each individual IP address in the list for Mission Control. I restarted the cluster twice already, but still not getting license updated. The cluster seems getting the updates for new releases. What additional tests do I need to perform or what log file will show the issue? Or can I manually install the license to the cluster?

Re: Mission control to Dynatrace-Managed commincation

Julius_Loman — Tue, 26 Jun 2018 14:43:38 GMT

License may be extended from particular date. You should contact the sales representative why license has not been extended.

Re: Mission control to Dynatrace-Managed commincation

CharlesWu — Tue, 26 Jun 2018 14:48:15 GMT

The license has been extended in the Mission Control to my account, but couldn't get sync'ed to my cluster. Would like to understand what the problem could be, and how to force a synchronization?

Re: Mission control to Dynatrace-Managed commincation

Julius_Loman — Tue, 26 Jun 2018 14:59:41 GMT

You can't force synchronization. It's contacting opc at least once in a hour.

Re: Mission control to Dynatrace-Managed commincation

CharlesWu — Tue, 26 Jun 2018 15:11:27 GMT

Never mind. They used a wrong license key.

Re: Mission control to Dynatrace-Managed commincation

Radoslaw_Szulgo — Tue, 26 Jun 2018 19:18:24 GMT

License is being automatically synchronized every 5 minutes. If it's not synchronized every 5 minutes, then there's a connectivity issue between a cluster and Mission Control. Check proxy settings or your network then.