topic Re: Closing a Tennent in Dynatrace Managed Q&A

Closing a tenant

crazlaz2 — Mon, 19 Dec 2022 08:49:04 GMT

In my environment, I made two tenants by accident and now I am trying to delete one. I would like to know how to go about this. Thank you in advance.

Re: Closing a Tennent

abhi — Fri, 16 Dec 2022 01:08:29 GMT

Hi @crazlaz2 ,

From the same page Cluster Mission Control (CMC) where you created those environments, you would be able to disable them first:

Once done, you would then be able to delete them permanently such as:

Hope this helps.

Kind regards,
Abhi

Re: Closing a Tennent

crazlaz2 — Fri, 16 Dec 2022 13:58:15 GMT

Thank you I do not have that access in my environment is there another way or should I get in contact with someone who has access to do this?

Re: Closing a Tennent

abhi — Sun, 18 Dec 2022 23:41:44 GMT

I would recommend reaching out to the users with access to the respective page (Home >> Environment >> <Enviornment which you would delete>) to perform those actions.

Re: Closing a Tennent

crazlaz2 — Mon, 19 Dec 2022 20:04:33 GMT

Just had a meeting no one has access to environment to select this is the one to delete our Dynatrace rep told us to we have to make a request to delete it since no one has access to CMC

Re: Closing a Tennent

abhi — Mon, 19 Dec 2022 23:14:39 GMT

I believe you would need to reach out to the admin who would have access to make those changes, there is no requirement as such that a request needs to be raised with Dynatrace to make those changes. However, if you are able to generate a Cluster API token, you can use the API to make those changes:

We would recommend reaching out to us with the in-product chat support or even raising a support ticket so that we can guide you with it.