topic Re: Dynatrace Managed Installation Error in Dynatrace Managed Q&A

Dynatrace Managed installation: Error reading S/MIME message

dynatracecourse — Mon, 19 Jun 2023 11:35:23 GMT

Dear Dynatrace Team,

I am getting below error when installing dynatrace installer on the on-premise server so can you please advise me the reason behind this error message. I copied this command from the official dynatrace website given here:

https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-managed/installation/set-up-a-cluster#download-installer

wget -qO dt-root.cert.pem https://ca.dynatrace.com/dt-root.cert.pem; wget -qO dynatrace-managed.sh.sig https://mcsvc.dynatrace.com/downloads/signature?filename=$(grep -am 1 'ARCH_FILE_NAME=' dynatrace-managed.sh | cut -d= -f2 |sed 's/.tar.gz$//'); openssl cms -inform PEM -binary -verify -CAfile dt-root.cert.pem -in dynatrace-managed.sh.sig -content dynatrace-managed.sh > /dev/null
grep: dynatrace-managed.sh: No such file or directory
Error reading S/MIME message
140656813037456:error:0906D06C:PEM routines:PEM_read_bio:no start line:pem_lib.c:707:Expecting: CMS

Re: Dynatrace Managed Installation Error

Radoslaw_Szulgo — Tue, 24 Jan 2023 17:17:32 GMT

You need to adjust the command to your installer file name. I believe you have downloaded the installer file with a different file name.

Also, in the email you should have received complete instruction to copy and paste. The procedure in the docs is an overview.

Re: Dynatrace Managed Installation Error

MariettaAlmeida — Tue, 05 Mar 2024 21:55:10 GMT

Hi all, have a similar problem on linux but mine says:

error reading s/mime message

...........

error: S/mime signature is missing

what is the problem ?

Re: Dynatrace Managed installation: Error reading S/MIME message

Peter_Youssef — Fri, 20 Sep 2024 09:45:55 GMT

Hi @dynatracecourse

Upon receiving Dynatrace license email, you have to copy the provided commands in order, once completed without issue you will get the installation result and can customize the cluster configurations.
in case you have issues with provided https command, try to download the installer again and upload it to the intended server.
make sure you have root privileges to execute the commands.
if you have issue with installer signature check, try to bypass it.
you can ask server admin to install valid ssl cert on the first cluster node, test the command execution after having valid ssl certificate.

Thanks.