topic Unable to access chat in Managed in Dynatrace Managed Q&A

Unable to access chat in Managed

vishal_shenduri — Tue, 20 Jun 2023 08:27:12 GMT

Hello,

We are not able to access chat option as we use two different url to access one is FQDN and other one is IP.

we have configured the public endpoint for Dynatrace as FQDN so when we try to access the chat with IP it's asking us to change the URL. So, is there a way we can resolve this as we can't access the FQDN from our system as we have some firewall rule?

Thanks,

Vishal

Re: Dynatrace Chat Option

Kenny_Gillette — Tue, 14 Feb 2023 13:55:59 GMT

Hi,

Assuming you are on Managed?

Have you looked at this post? https://community.dynatrace.com/t5/Troubleshooting/How-to-troubleshoot-the-Dynatrace-chat-for-Managed-Environments/ta-p/197603

Re: Dynatrace Chat Option

vishal_shenduri — Tue, 14 Feb 2023 18:58:14 GMT

Hello @Kenny_Gillette ,

We are on Managed instance.

Thanks, I looked at the post and that is what we are looking for, but I am not finding any documentation in dynatrace for the API method to add addition endpoints. If you could help me getting which API endpoint which i need to use from cluster API V1 that will be helpful.

Thanks,

Vishal

Re: Dynatrace Chat Option

Kenny_Gillette — Tue, 14 Feb 2023 18:59:59 GMT

We don't have Managed so won't see those APIs.