topic Re: Repeated login problem in Dynatrace Managed Q&A

Repeated login problem

kanna — Tue, 07 Mar 2023 16:18:06 GMT

Hi All,

Recently, when I operate the dashboard page, I always jump to the login page. I don't quite understand what happened. Has anyone ever encountered a similar situation?

Re: Repeated login problem

Radoslaw_Szulgo — Tue, 07 Mar 2023 20:52:51 GMT

Are you having multiple cluster nodes and connecting over the proxy/LB? Maybe you're randomly redirected to the other node and loosing the session.

Re: Repeated login problem

kanna — Wed, 08 Mar 2023 01:59:05 GMT

Yes, I'm login in to Dynatrace through an AD domain account, and there are multiple clusters in the environment. Excuse me, is there any solution to this situation?

Re: Repeated login problem

Radoslaw_Szulgo — Wed, 08 Mar 2023 12:13:13 GMT

I can't help you as the solution strongly depends on your situation - networking, DNS, routing ... It'd be best to contact Dynatrace ONE via help chat so we work closely together and can analyze your case in detail.

Re: Repeated login problem

kanna — Thu, 09 Mar 2023 23:52:53 GMT

Thank you for your idea. I'll check it again.

Re: Repeated login problem

Romanenkov_Al3x — Sat, 11 Mar 2023 21:36:34 GMT

It can be local problems with browser cache. You can try to check this with open new tab in incognito mode.

If you are using Dynatrace Managed on prem you need check Web UI addressess in CMC > Home > Deployment status > Cluster nodes > Node#1(Node2) Web UI IP address form.

Also you need to check - CMC > Public Endpoints > Dynatrace UI URL

Regards,

Romanenkov Alex

Re: Repeated login problem

kanna — Wed, 15 Mar 2023 05:03:57 GMT

Ok, thank you for your advice. I'll try to check the problem from the local file first.