topic Installed cluster ActiveGate files are missing in Dynatrace Managed Q&A

Installed cluster ActiveGate files are missing

BaliBan — Mon, 20 Mar 2023 15:41:30 GMT

I had installed an environment ActiveGate in my client server but after 1 or 2 days I couldn't see that environment AG in my Deployment Status, so I tried to uninstall it, while uninstalling that AG I can't see the files in Gateway.

Re: Installed Cluster ActiveGate Files are missing and can't uninstalled that Cluster ActiveGate

radek_jasinski — Wed, 15 Mar 2023 08:02:07 GMT

You probably have some mechanisms on the server that roll back changes. ActiveGate will not uninstall itself.

You can find all the paths for AG here:
https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/configuration/where-can-i-find-activegate-files

Re: Installed Cluster ActiveGate Files are missing and can't uninstalled that Cluster ActiveGate

yair_mashmor — Thu, 16 Mar 2023 17:19:08 GMT

seems like this might be an issue.

experienced the same thing, no one deleted any thing, and only the active gate files were deleted.

worth looking into.

Re: Installed Cluster ActiveGate Files are missing and can't uninstalled that Cluster ActiveGate

radek_jasinski — Thu, 16 Mar 2023 23:56:23 GMT

You can try to reproduce this problem, but I think it is a very strange thing. As I wrote I suspect some mechanism that takes care of server configurations or manual removal.

Re: Installed Cluster ActiveGate Files are missing and can't uninstalled that Cluster ActiveGate

sagar_dalvi — Fri, 17 Mar 2023 05:15:38 GMT

@BaliBan

Try to install it again on that same server, it might be solve your problem, before doing this make sure telnet/connectivity is happening from AG to your DT Cluster.