topic Re: Audit of sent notifications in Dynatrace Managed Q&A

Audit of sent notifications

irakli_natsvlis — Thu, 25 May 2023 10:10:34 GMT

Question - does DT keep an audit trail for sent notifications? Like 'message NNN sent via integration YYY at Date, Time'?

Re: DT sent notification audit trail

ChadTurner — Thu, 20 Aug 2020 19:40:34 GMT

Currently no, but that would be a great RFE as we get people saying many times "I didnt get alerted"

Re: DT sent notification audit trail

ChadTurner — Thu, 20 Aug 2020 19:41:24 GMT

If you need to track one, id reach out to Dynatrace support and they can look at the back end and see what problem alerted what configuration and integration.

Re: DT sent notification audit trail

irakli_natsvlis — Fri, 21 Aug 2020 03:38:29 GMT

Chad, we are having on weekly bases questions like 'did DT sent out a notification to the system RRR for the problem NNN happened on the day XX?

Having such a feature would be essential if the software stack needs to be part of the audit/discovery/response management.

Re: DT sent notification audit trail

irakli_natsvlis — Fri, 21 Aug 2020 03:39:34 GMT

OK, will tell my folks that in case something is really needed, they can do it.

Re: DT sent notification audit trail

ChadTurner — Fri, 21 Aug 2020 12:04:40 GMT

Thats understandable, Id also put myself as a CC for the email alert integration that way I can show users that yes, I got an alert as its in my email too. Without needed to reach out to support.

Re: DT sent notification audit trail

Radoslaw_Szulgo — Mon, 05 Oct 2020 09:48:44 GMT

Check audit logs. This one in particular:

audit.notifications.*.*.log

Re: Audit of sent notifications

Theodore_x86 — Mon, 03 Jul 2023 15:45:16 GMT

Hello. Can someone check the sent notifications in a SaaS tenant?

Re: Audit of sent notifications

dannemca — Mon, 03 Jul 2023 16:07:24 GMT

Hi @Theodore_x86 , not yet, I have created an idea for it: https://community.dynatrace.com/t5/Product-ideas/Include-Problem-Notification-to-Audit-Logs/idi-p/215255

Re: Audit of sent notifications

Yosi_Neuman — Tue, 04 Jul 2023 06:41:30 GMT

Hi @Theodore_x86 & @dannemca

Maybe Server - Notifications - Problem Notifications metrics can help you a bit?

Yos

Re: Audit of sent notifications

Theodore_x86 — Tue, 04 Jul 2023 10:28:32 GMT

Thanks @dannemca , voted!

Re: Audit of sent notifications

Theodore_x86 — Tue, 04 Jul 2023 10:29:09 GMT

Thanks a lot Yosi, I will try the metric and see if it helps for our case.

Re: Audit of sent notifications

dannemca — Tue, 04 Jul 2023 12:06:43 GMT

It does help, @Yosi_Neuman , but when you want to see the notification/profile status only. If you have many problems happening in the same timeframe, it gets hard to check the status for those individually. So the Idea I posted suggest to include the ProblemID as dimension to this metric.

Re: Audit of sent notifications

Yosi_Neuman — Tue, 04 Jul 2023 12:28:00 GMT

Voted too