topic Re: I have web check volume but the menu item does not appear (Managed) in Dynatrace Managed Q&A

I have web check volume but the menu item does not appear (Managed)

sam3 — Thu, 21 Dec 2023 12:22:48 GMT

I have web check volume in my license but the Web Checks and Availability menu item does not appear on the menu in my managed instance.

Re: I have web check volume but the menu item does not appear (Managed)

Radoslaw_Szulgo — Thu, 01 Feb 2024 12:01:07 GMT

Can you please clarify what menu items do you refer to?

We have a help page that may also help you to set web checks in managed:

https://docs.dynatrace.com/managed/platform-modules/digital-experience/synthetic-monitoring/browser-monitors/create-a-single-url-browser-monitor

Re: I have web check volume but the menu item does not appear (Managed)

pahofmann — Sat, 15 Jul 2017 07:06:27 GMT

I think he means the Menu Point "Web Check and availability". I see that in my SaaS account under Monitoring. But in my Managed instance I don't have it, even after creating a Webcheck via "Deploy Dynatrace".

Re: I have web check volume but the menu item does not appear (Managed)

pahofmann — Sat, 15 Jul 2017 07:11:17 GMT

You can create Webchecks via the deploy Dynatrace Tab.

Re: I have web check volume but the menu item does not appear (Managed)

Philipp_Kastner — Thu, 01 Feb 2024 11:59:44 GMT

Hi Sam,

that sounds like it might be a bug. Could you please open a support ticket so we can have a closer look.

Thank you, Philipp

Re: I have web check volume but the menu item does not appear (Managed)

pahofmann — Tue, 23 Jan 2018 10:35:05 GMT

For future reference. The menu item (now called Synthetic) only shows up in managed installation if a public security gateway is installed.