topic Re: Update problem on active gate in Dynatrace Managed Q&A

Update problem on ActiveGate for Dynatrace Managed

Kundesaibaba — Tue, 02 Apr 2024 08:16:15 GMT

We're facing the update problem on one of my managed Dynatrace ActiveGate. We have done the manual update, but synthetic monitoring is offline. What might be the reason for offline?

Re: Update problem on active gate

radek_jasinski — Thu, 08 Feb 2024 14:11:09 GMT

Hi @Kundesaibaba

There can be many reasons for this. Have you verified the log entries?

Radek

Re: Update problem on active gate

VenkataSainath — Thu, 08 Feb 2024 15:57:39 GMT

Hi @Kundesaibaba

if the synthetic activegate has deployed in Linux Vm, First you need to update the Chromium version and then you can update the Activegate softwere.

https://docs.dynatrace.com/docs/shortlink/private-synthetic-location#manual

Regards,

Venkat