topic Re: ActiveGate Connection Logs in Dynatrace Managed Q&A

ActiveGate Connection Logs

Sean_Bridges — Mon, 26 Feb 2024 22:09:28 GMT

I’m looking to be able to find the logs of requests to the /communication endpoints on cluster ActiveGates and embedded cluster ActiveGates in a Dynatrace Managed solution so we can do some analytics on originating connections.

We can see in the nginx logs all the user interactions with the GUI (nginx access logs), and API (Audit logs), however, this doesn’t seem to capture anything going to the /communications endpoints that are initiated from the OneAgents and other ActiveGates.

Is there a log file that I can turn on that will capture this or is this hidden somewhere I can see today?
Thanks for any direction or advise.

Re: ActiveGate Connection Logs

AntonPineiro — Tue, 27 Feb 2024 07:50:41 GMT

Hi,

I would check ActiveGate logs directories:

GNU/Linux.
Windows.

Best regards

Re: ActiveGate Connection Logs

Sean_Bridges — Tue, 27 Feb 2024 13:56:01 GMT

You would hope right? But no, there are no logs in the log directory on the activegate that show where connections to the /communication endpoint originated that I can find. Just the rest API logs.

Re: ActiveGate Connection Logs

AntonPineiro — Tue, 27 Feb 2024 14:10:52 GMT

Hi,

If someone does not provide you a better answer than mine, I would suggest to raise a support ticket.

Just in case debug logs or similar can be generated.

Best regards

Re: ActiveGate Connection Logs

Sean_Bridges — Tue, 27 Feb 2024 18:28:09 GMT

That's what I'm hoping is that we can enable a higher level of logging through some configuration setting. Hoping that someone in the commmunity would have needed this before.

I did notice that the managed cluster nginx log configuration explicitly disables logging on /communication endpoints.

but these logs also do not exist on activegates, only cluster nodes.

location /communication { if ($local_tag = true) { proxy_pass http://local_server_http; } if ($local_tag = false) { proxy_pass http://local_ag; } access_log off; error_page 500 502 503 504 /small_error_50x.html; }

Re: ActiveGate Connection Logs

sujit_k_singh — Tue, 27 Feb 2024 21:28:29 GMT

@Sean_Bridges As suggested by @AntonPineiro support ticket is the best option in this scenario.But one option I would suggest is to check OneAgent health, where you can see which OneAgent is connected to which ActiveGate. If this doesn't help, then the last resort would be a support ticket.

Thanks,

Tijust

Re: ActiveGate Connection Logs

Sean_Bridges — Tue, 05 Mar 2024 14:46:30 GMT

After opening a support ticket, it appears the answer that there are not any system logs for this.