topic Re: Issue with OneAgent Installation: Unable to Determine Connection Status in Dynatrace Managed Q&A

Issue with OneAgent Installation: Unable to Determine Connection Status

Salma_berechid — Thu, 26 Sep 2024 14:16:45 GMT

Hello,

I hope you're doing well.

I have a problem with OneAgent. The ActiveGate is installed on a server, and when I tried to install OneAgent on another server, I got the following error:

“Unable to determine Dynatrace OneAgent connection status (oneagentos did not start). For details, see: /var/log/dynatrace/oneagent/installer/installation_384754.log”

OneAgent's status is inactive. Could you please help with that?

Thank you.

Salma

Re: Issue with OneAgent Installation: Unable to Determine Connection Status

AntonPineiro — Thu, 26 Sep 2024 15:06:17 GMT

Hi,

Are you executing shell script with root privileges?

Best regards

Re: Issue with OneAgent Installation: Unable to Determine Connection Status

Salma_berechid — Thu, 26 Sep 2024 15:09:58 GMT

Hello,

Thank you for your response.

Yes.

Best regards,

Re: Issue with OneAgent Installation: Unable to Determine Connection Status

AntonPineiro — Thu, 26 Sep 2024 15:38:15 GMT

Hi,

And do you have connectivity to ActiveGate from server?

Best regards

Re: Issue with OneAgent Installation: Unable to Determine Connection Status

Salma_berechid — Thu, 26 Sep 2024 15:40:28 GMT

Hi,

Yes it's connected to ActiveGate.

Best Regards,

Salma

Re: Issue with OneAgent Installation: Unable to Determine Connection Status

AntonPineiro — Thu, 26 Sep 2024 16:26:55 GMT

Hi,

I would raise a support ticket about this.

Best regards

Re: Issue with OneAgent Installation: Unable to Determine Connection Status

Salma_berechid — Fri, 27 Sep 2024 08:07:37 GMT

Hi,

Yes, I did and the problem was solved.

Thank You.

Salma

Re: Issue with OneAgent Installation: Unable to Determine Connection Status

Salma_berechid — Fri, 27 Sep 2024 08:10:13 GMT

To anyone facing the same issue, the problem was that the watchdog files did not have the necessary permissions. Simply grant the appropriate permissions, and it should work.

Best Regards,

Salma