topic Re: Disable support throught Https link in Dynatrace Managed Q&A

Disable support throught Https link

alexandre_fedi — Fri, 17 Jan 2020 17:41:25 GMT

Hi there !

Is there a way to disable remote support throught https link ?

Alexandre

Re: Disable support throught Https link

Radoslaw_Szulgo — Fri, 17 Jan 2020 18:19:53 GMT

You can disable that in Cluster Management Console -> Settings -> Preferences under “Allow Dynatrace Support remote access to environment monitoring settings”. If that option is disabled contact with Dynatrace One via help chat or your sales rep.

What is the reason you want to opt-out? How can Dynatrace assure you to keep that enabled?

Re: Disable support throught Https link

Radoslaw_Szulgo — Fri, 17 Jan 2020 18:21:25 GMT

See my comment. Blocking that on network level is not the best solution as it is considered as misconfiguration by Dynatrace Mission Control team. If someone wants to opt - out - there is an option to do that in the product.

Re: Disable support throught Https link

skrystosik — Fri, 17 Jan 2020 20:31:02 GMT

Ok, I’ve had this always gray out, so I thought it’s mandatory 🙂 I never recommend any client to block anything, but we have one that has proxy that works fine for mission control but does not allow opt - out.

sebastian

Re: Disable support throught Https link

ChadTurner — Fri, 17 Jan 2020 20:44:04 GMT

It is not recommended that you block out Dynatrace from your cluster nodes as they perform routine health checks and will alert you of any issues as well as take action to resolve issues on the back-end of your Dynatrace instance.

Re: Disable support throught Https link

alexandre_fedi — Tue, 21 Jan 2020 09:57:26 GMT

Hi Radoslaw,

Thanks for you feedbach. Unfortunately the option is disabled. I will contact our sales resp to enable it.

We want to disabled access because my head of security consider it as a security issue.

Re: Disable support throught Https link

Radoslaw_Szulgo — Tue, 21 Jan 2020 11:51:24 GMT

I'd be grateful if we could continue on email or support case on how can we support you better or what security vulnerabilities are considered.