topic Re: Deep monitoring not enabled in Dynatrace Managed Q&A

Deep monitoring not enabled

Abidyaseen — Mon, 10 Feb 2025 10:42:44 GMT

Hi Team,

We are encountering an unusual issue after installing OneAgent on three of our domain controller servers. Upon verifying the processes discovered out-of-the-box (OOB), I noticed that a critical process, Microsoft.ActiveDirectory.WebServices.exe, has been identified on all of them.but the deep monitoring is not enabled due to issue in internal configurations

I attempted to manually enable deep monitoring for this process, but it did not start, Since this process is critical for monitoring, please advise on the next steps.

Re: Deep monitoring not enabled

AntonPineiro — Tue, 07 Oct 2025 09:01:13 GMT

Hi,

I would say, enable deep monitoring, be sure process injection is enabled and restart process.

Best regards

Re: Deep monitoring not enabled

Abidyaseen — Mon, 03 Feb 2025 08:32:51 GMT

I did enable deep monitoring manually, but the issue did not resolve. i have requested a restart from the client for the particular process lets see

Re: Deep monitoring not enabled

erh_inetum — Tue, 04 Feb 2025 06:20:23 GMT

Hi Abidyaseen,

If restarting the service doesn´t fix the problem, try to reinstall OA.

Hope it helps.

Regards,

Elena.

Re: Deep monitoring not enabled

Abidyaseen — Tue, 04 Feb 2025 10:45:09 GMT

The issue resolved after restart thanks

Re: Deep monitoring not enabled

andre_vdveen — Tue, 07 Oct 2025 09:05:11 GMT

On Windows hosts, this could happen if the oneagentmon device is disabled.

If disabled, enable it and restart the process; if that fails, restart the host.