topic Re: How to open a support ticket during the installation of Dynatrace Managed? in Dynatrace Managed Q&A

How to open a support ticket during the installation of Dynatrace Managed?

NicoleMT — Thu, 27 Mar 2025 08:54:19 GMT

Hi, I am in the process of installing Dynatrace Managed, but I have not installed the cluster yet, so I don’t have an environment set up. I would like to know how I can open a support ticket at this stage, as the system usually requires a Tenant ID, and since the cluster is not installed, I don’t have that information. Is there any way to contact Dynatrace Support before completing the installation? Thanks for your help!

Re: How to open a support ticket during the installation of Dynatrace Managed?

MartinKulov — Thu, 27 Mar 2025 04:12:45 GMT

Hi Nicky2311,

Just go to https://one.dynatrace.com/ and open a support ticket and explain your issue.

Best

Re: How to open a support ticket during the installation of Dynatrace Managed?

Peter_Youssef — Thu, 27 Mar 2025 07:05:36 GMT

Hi @NicoleMT

You can reach Dynatrace support team directly through

You will have two options:

Creating a support ticket: in case of emergencies Dynatrace team will engage through Teams, or Zoom to support you during the implementation activity till getting the exposed obstacle sorted out.
Using Live Chat.

BR,

Peter

Re: How to open a support ticket during the installation of Dynatrace Managed?

NicoleMT — Thu, 27 Mar 2025 12:45:54 GMT

Hello @Peter_Youssef , Hello, thank you for the information. To open the ticket, I need an environment, but I don’t have one yet since I haven’t installed the Dynatrace Managed cluster due to an issue, and I need the ticket. How should I proceed in this case?