topic Re: System User UID:GID error when adding Cluster node in Dynatrace Managed Q&A

System user UID:GID error when adding a cluster node

DynaQ — Mon, 19 Jun 2023 08:55:30 GMT

Hi,

We are getting below error when adding a new cluster node. Just to highlight that we created a user named "dynatrace" with root privileges and are using it to log in to cluster node and run the installation.

Exit code: 3

Errors:
The system user "dynatrace:dynatrace" for Dynatrace has wrong UID:GID: 1002:1002. It should be 1001:1001. Please recreate this user (using primary user group) and then try again.

What does this mean and how to rectify it?

Thanks,

Re: System User UID:GID error when adding Cluster node

Julius_Loman — Thu, 17 Nov 2022 20:17:47 GMT

Based on the error you already created dynatrace user and group on the host where the node is to be installed. The UID/GID must be the same across nodes. So you need to delete it and recreate it with the same UID/GID as on the existing nodes.

BTW. you should not create the user/group - it will be created during installation automatically.

Re: System User UID:GID error when adding Cluster node

NicoleMT — Mon, 31 Mar 2025 20:55:12 GMT

I am encountering the same error when adding a second Dynatrace node:

"The system user 'dynatrace:dynatrace' has an incorrect UID and GID. It is currently set to 1000:1000, but it should be 1011:1011."

Could you please provide a clearer explanation of how I should proceed?

It is important to mention that I had already created a user named dynatrace.

What would be the next steps to resolve this issue?

Thank you for your help!

Re: System User UID:GID error when adding Cluster node

PacoPorro — Tue, 01 Apr 2025 10:30:24 GMT

try removing the user and groups dynatrace.

Re: System User UID:GID error when adding Cluster node

NicoleMT — Tue, 01 Apr 2025 12:57:59 GMT

Hi, thanks for the response. In the other two nodes, right? In the first node, where the installation was successful, do I need to configure anything?