https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Service-Level-Monitoring-on-User-experience-Apdex-in-Dynatrace/m-p/277814#M4288 <P>Hello,</P> <P>We are looking to base SLO monitoring on a user experience score.<BR />I notice that for the template SLO, Dynatrace only uses the satisfied scored user actions instead of the actual Apdex.&nbsp;<SPAN>The Apdex is a well accepted method of measure of user experience but what is the reason this differs from the actual calculation?</SPAN><BR />Or should we just adjust the template by recreating the calculation: (satisfied + tolerated/2)/total actions.<BR />Or am I missing some point why tolerated action are not weighted into the template?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Kevinvdg_0-1747912220661.jpeg" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/28146i17B46C780524D342/image-size/medium?v=v2&amp;px=400" role="button" title="Kevinvdg_0-1747912220661.jpeg" alt="Kevinvdg_0-1747912220661.jpeg" /></span></P> <P>&nbsp;</P> Mon, 05 Jan 2026 12:58:44 GMT Kevinvdg 2026-01-05T12:58:44Z https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Service-Level-Monitoring-on-User-experience-Apdex-in-Dynatrace/m-p/277814#M4288 <P>Hello,</P> <P>We are looking to base SLO monitoring on a user experience score.<BR />I notice that for the template SLO, Dynatrace only uses the satisfied scored user actions instead of the actual Apdex.&nbsp;<SPAN>The Apdex is a well accepted method of measure of user experience but what is the reason this differs from the actual calculation?</SPAN><BR />Or should we just adjust the template by recreating the calculation: (satisfied + tolerated/2)/total actions.<BR />Or am I missing some point why tolerated action are not weighted into the template?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Kevinvdg_0-1747912220661.jpeg" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/28146i17B46C780524D342/image-size/medium?v=v2&amp;px=400" role="button" title="Kevinvdg_0-1747912220661.jpeg" alt="Kevinvdg_0-1747912220661.jpeg" /></span></P> <P>&nbsp;</P> Mon, 05 Jan 2026 12:58:44 GMT https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Service-Level-Monitoring-on-User-experience-Apdex-in-Dynatrace/m-p/277814#M4288 Kevinvdg 2026-01-05T12:58:44Z https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Service-Level-Monitoring-on-User-experience-Apdex-in-Dynatrace/m-p/277856#M4289 <P>The templates are there to help/accelerate the process of creating the SLO. In your case if you feel you want to capture Tolerated in the 'ok' group then just do as you've proposed.<BR /><BR />Fyi - in: 'Settings-&gt;Web and mobile monitoring-&gt;User Experience score' there's the option to amend the thresholds too of Frustrated &amp; Satisfied.&nbsp;</P> Thu, 22 May 2025 18:06:49 GMT https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Service-Level-Monitoring-on-User-experience-Apdex-in-Dynatrace/m-p/277856#M4289 jason_gs 2025-05-22T18:06:49Z