https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Monitoring-data-is-not-available-in-Dynatrace-Managed/m-p/278550#M4303 <P>Hi All,</P> <P>We are using Dynatrace Managed 1.310 and everything was fine since we upgraded almost a month ago. But all of a sudden from yesterday we started seeing that there is no metric data in "Hosts" page and also when we drill down to individual host, processes are shown as inactive.</P> <P>Dropped messages count is high for some active gates and there is no incoming/outgoing traffic from active gates.</P> <P>Restarting Active gates helped but after sometime, again we have same issue.</P> <P>Please let us know if anyone faced this issue and what was the cause and solution for this issue.</P> <P>We have opened ticket with support but posting here in case if anyone already faced this issue.</P> <P>Thanks in advance.</P> <P>Regards,</P> <P>Jagadeesh.</P> Mon, 05 Jan 2026 12:54:05 GMT jagakuchi 2026-01-05T12:54:05Z https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Monitoring-data-is-not-available-in-Dynatrace-Managed/m-p/278550#M4303 <P>Hi All,</P> <P>We are using Dynatrace Managed 1.310 and everything was fine since we upgraded almost a month ago. But all of a sudden from yesterday we started seeing that there is no metric data in "Hosts" page and also when we drill down to individual host, processes are shown as inactive.</P> <P>Dropped messages count is high for some active gates and there is no incoming/outgoing traffic from active gates.</P> <P>Restarting Active gates helped but after sometime, again we have same issue.</P> <P>Please let us know if anyone faced this issue and what was the cause and solution for this issue.</P> <P>We have opened ticket with support but posting here in case if anyone already faced this issue.</P> <P>Thanks in advance.</P> <P>Regards,</P> <P>Jagadeesh.</P> Mon, 05 Jan 2026 12:54:05 GMT https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Monitoring-data-is-not-available-in-Dynatrace-Managed/m-p/278550#M4303 jagakuchi 2026-01-05T12:54:05Z https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Monitoring-data-is-not-available-in-Dynatrace-Managed/m-p/279609#M4325 <P>Hi&nbsp;<a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/84986">@jagakuchi</a>&nbsp;<BR /><BR />A measurement outage can be caused by a disconnection of the OneAgent. Please try to download the support archive if the issue occurs again.<BR /><BR /><BR /><A href="https://docs.dynatrace.com/managed/ingest-from/dynatrace-activegate/activegate-diagnostics" target="_blank">https://docs.dynatrace.com/managed/ingest-from/dynatrace-activegate/activegate-diagnostics</A></P> Tue, 17 Jun 2025 11:32:54 GMT https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/Monitoring-data-is-not-available-in-Dynatrace-Managed/m-p/279609#M4325 lubrman 2025-06-17T11:32:54Z