topic Re: ActiveGate not connecting to cluster in Dynatrace Managed Q&A

ActiveGate is not connecting to Managed cluster

vajrababu1976 — Mon, 05 Jan 2026 12:49:08 GMT

ActiveGate not connecting to cluster, checked the TCP port connectivity. required services are running.

Re: ActiveGate not connecting to cluster

AntonPineiro — Wed, 02 Jul 2025 08:03:07 GMT

Hi,

I would raise a support ticket.

Best regards

Re: ActiveGate not connecting to cluster

radek_jasinski — Wed, 02 Jul 2025 11:10:33 GMT

What information do you have in the ActiveGate logs?

Re: ActiveGate not connecting to cluster

lubrman — Wed, 02 Jul 2025 13:18:18 GMT

Hi @vajrababu1976
You did not install the AG from the configured environment. Installation must be performed from the CMC due to the connection requirements.

Alternatively, follow the documentation.
https://docs.dynatrace.com/managed/ingest-from/dynatrace-activegate/activegate-diagnostics