Problem integrations - Emails - Show problem "startTime" variable

Khalid_Alkhouli — Thu, 05 Feb 2026 07:47:17 GMT

Hi all,

In a Dynatrace Managed environment, we have email notifications sat up for problems. I wanted to show the "starttime" variable and not the whole "ProblemDetailsJSONv2" payload. Is there a way to do so?

Any recommendations are appreciated.

Re: Problem integrations - Emails - Show problem "startTime" variable

t_pawlak — Wed, 04 Feb 2026 12:13:42 GMT

Hi,
In Dynatrace Managed classic Problem notifications → Email, you can only use the placeholders shown under “Available placeholders” in the UI.

Available placeholders {ImpactedEntities}: Details about the entities impacted by the problem in form of a json array. {ImpactedEntity}: A short description of the problem and impacted entity (or multiple impacted entities). {ImpactedEntityNames}: The entity impacted by the problem. {NamesOfImpactedEntities}: The names of all entities that are impacted by the problem. {PID}: Unique system identifier of the reported problem. {ProblemDetailsHTML}: All problem event details including root cause as an HTML-formatted string. {ProblemDetailsJSONv2}: Problem as json object following the structure from the Dynatrace Problems V2 API. The optional fields evidenceDetails and impactAnalysis are included, but recentComments is not. {ProblemDetailsJSON}: Problem as json object following the structure from the Dynatrace Problems V1 API. {ProblemDetailsMarkdown}: All problem event details including root cause as a Markdown-formatted string. {ProblemDetailsText}: All problem event details including root cause as a text-formatted string. {ProblemID}: Display number of the reported problem. {ProblemImpact}: Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE. {ProblemSeverity}: Severity level of the problem. Possible values are AVAILABILITY, ERROR, PERFORMANCE, RESOURCE_CONTENTION, or CUSTOM_ALERT. {ProblemTitle}: Short description of the problem. {ProblemURL}: URL of the problem within Dynatrace. {State}: Problem state. Possible values are OPEN or RESOLVED. {Tags}: Comma separated list of tags that are defined for all impacted entities. To refer to the value of a specific tag, specify the tag's key in square brackets: {Tags[key]}. If the tag does not have any assigned value, the placeholder will be replaced by an empty string. The placeholder will not be replaced if the tag key does not exist.

there’s no {StartTime} / {ProblemStartTime} placeholder, then you can’t extract a single field (like startTime) from {ProblemDetailsJSONv2} inside the email template—Dynatrace does not support referencing sub-elements of the JSON in notification configuration.

The only workaround IMO is do it on reciving side, I mean use a webhook / custom integration and send {ProblemDetailsJSONv2}, then parse it on the receiving side and generate your own email containing only startTime, etc.
Or in some automation, call Problems API v2 to fetch problem details (includes startTime) and then compose the email.

Problems API v2

topic Re: Problem integrations - Emails - Show problem "startTime" variable in Dynatrace Managed Q&A

Problem integrations - Emails - Show problem "startTime" variable

Re: Problem integrations - Emails - Show problem "startTime" variable