topic Re: Getting total processing time for asynchronous processes like Kafka on Dynatrace Managed in Dynatrace Managed Q&A

Getting total processing time for asynchronous processes like Kafka on Dynatrace Managed

JAWLS — Wed, 25 Mar 2026 08:08:19 GMT

Hi all,

The response and processing times of e2e traces do not account for asynchronous processing like Kafka. Is there a way to get that timing in Dynatrace Managed? I have also looked for a workaround via calculated service metrics, using the processing time as the metric source, and splitting by service name and X-CorrelationID in order to get the individual timings for each service per X-CorrelationID. However, I am seeing <missing> values for X-CorrelationID.

My questions are:

1. Is there no way to capture e2e processing times in Dynatrace Managed, without Grail?

2. What is the reason for the <missing> values for X-CorrelationID?

Regards,

Re: Getting total processing time for asynchronous processes like Kafka on Dynatrace Managed

lubrman — Wed, 25 Mar 2026 06:25:50 GMT

@JAWLS

Hi,

when it comes to Kafka, it’s a bit more complex, but to start with, I’d like to ask on your Kafka servers, are you using full-stack deployment, or are you only using the Kafka extension?

Re: Getting total processing time for asynchronous processes like Kafka on Dynatrace Managed

JAWLS — Wed, 25 Mar 2026 06:45:04 GMT

Hi @lubrman, I am using Kafka service on SAP BTP, so it should be the latter.

Re: Getting total processing time for asynchronous processes like Kafka on Dynatrace Managed

lubrman — Wed, 25 Mar 2026 06:57:18 GMT

Hi
@JAWLS

I understand that you mentioned earlier you are using trace context as part of the correlation ID, but from what you’re describing, it seems like the context isn’t being propagated into Kafka messages. As a result, Dynatrace is unable to display Kafka calls within distributed traces.

Could I please ask you for a screenshot? When you go to Message queues → any topic → click on “Producer services” → and then navigate to Distributed traces, there should be traces that include Kafka calls.

Re: Getting total processing time for asynchronous processes like Kafka on Dynatrace Managed

JAWLS — Wed, 25 Mar 2026 07:30:29 GMT

I have attached the distributed traces. Seems like the Correlation ID is tagged to the Kafka calls? Am I missing something?

For more information, when I created the calculated service metrics, in the Preview, I see "Requests executed in background threads of SpringBoot ..." I have also attached the calculated service metrics details.

Re: Getting total processing time for asynchronous processes like Kafka on Dynatrace Managed

lubrman — Wed, 25 Mar 2026 09:47:34 GMT

Unfortunately, this suggests that OneAgent is not able to capture the trace context within the call. It’s possible that the context isn’t being injected at all, or that something is overwriting it.It could also be caused by using an older Kafka client or a custom-modified library. A potential solution would be to implement manual tracing using OpenTelemetry if OneAgent isn’t able to handle it natively.Alternatively, it would be a good idea to contact Dynatrace support for a more thorough evaluation of the situation.