https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/How-to-access-Dynatrace-live-chat/m-p/123316#M745 <P>In order to enable application session replay, I should contact the Dynatrace chat to allow it. I found the Dynatrace link that lead to the chat but the problem is I only have a university account, when I enter my credentials it show an error " Invalid login credentials ", so do I need a particular type of account to access Dynatrace live chat?</P> <P>&nbsp;</P> <P>Just for information we are using the Dynatrace Managed.</P> <P>&nbsp;</P> <P>Thanks</P> Wed, 12 Apr 2023 11:57:38 GMT gilles_djimi-ex 2023-04-12T11:57:38Z https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/How-to-access-Dynatrace-live-chat/m-p/123316#M745 <P>In order to enable application session replay, I should contact the Dynatrace chat to allow it. I found the Dynatrace link that lead to the chat but the problem is I only have a university account, when I enter my credentials it show an error " Invalid login credentials ", so do I need a particular type of account to access Dynatrace live chat?</P> <P>&nbsp;</P> <P>Just for information we are using the Dynatrace Managed.</P> <P>&nbsp;</P> <P>Thanks</P> Wed, 12 Apr 2023 11:57:38 GMT https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/How-to-access-Dynatrace-live-chat/m-p/123316#M745 gilles_djimi-ex 2023-04-12T11:57:38Z https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/How-to-access-Dynatrace-live-chat/m-p/123317#M746 <DIV class="fr-view clearfix"><P>1. Is live chat enabled in you cluster? Check in Cluster Management Console -&gt; Settings -&gt; Preferences, or ask cluster admin.</P><P>2. Can you check again? Maybe that was a short outage.</P><P>3. No special permissions are required to use live chat if it's enabled.</P><BR /></DIV> Fri, 20 Sep 2019 06:18:33 GMT https://community.dynatrace.com/t5/Dynatrace-Managed-Q-A/How-to-access-Dynatrace-live-chat/m-p/123317#M746 Radoslaw_Szulgo 2019-09-20T06:18:33Z