topic OneAgent installation failed on Linux in Dynatrace Managed Q&A

OneAgent installation failed on Linux

service_apms — Wed, 12 Apr 2023 12:03:34 GMT

Hello,

While installing OneAgent we are having an error message: Dynatrace OneAgent failed to connect to Dynatrace Cluster Node...

What could be the possibilities of this failure?

What should I verify ?

PS: We installed a lot of servers before this one without any problem, this is the only one causing a problem.

Thank you

Joe_Hoffman — Mon, 23 Sep 2019 15:34:14 GMT

A few things to check:

1) Can the host where OneAgent was installed access the cluster host? Perhaps there is a network blockage? Outbound firewall rule?

2) From the OneAgent host can you ping the Managed cluster host? Or other appropriate commands to verify OneAgent can connect to the Managed Cluster.

3) Inspect the OneAgent logs for a more details on the connection issue.

4) Uninstall and reinstall the agent.