topic Is anyone having trouble accessing the Dynatrace cluster after update? in Dynatrace Managed Q&A

Is anyone having trouble accessing the Dynatrace cluster after update?

adam_sjoerdsma — Tue, 14 Feb 2023 13:43:01 GMT

Hi guys,

I just came back from the weekend, and found that none of our LDAP users can login to the Dynatrace environments on our cluster.

We have a single DT Managed cluster, and there was an automatic Dynatrace update that occurred yesterday on the 21st.

I asked my customer if he could access the cluster manager using the default cluster admin, but it looks like the default password has been forgotten. Is there a way to change the default cluster admin's password via sudo access to the server?

Is there a way to fix access to the Dynatrace cluster environments for our users?

Re: Is anyone having trouble accessing the Dynatrace cluster after update?

Radoslaw_Szulgo — Mon, 22 Jan 2018 15:12:37 GMT

It might be an issue with configuration of your LDAP. Please contact with Customer Support in order to receive help on getting this solved.

Re: Is anyone having trouble accessing the Dynatrace cluster after update?

adam_sjoerdsma — Mon, 22 Jan 2018 15:22:24 GMT

Just got help from Mission Control. Apparently the group members attribute was set as "memberOf", when it should have been set as "member" in user repository configuration.

Not sure how the attribute was changed, as we had access to the cluster prior to the weekend.

There was an automatic Dynatrace update, but that was it.

Mission Control is going to investigate further.

Thanks Krystian Kowalski for the assistance.