topic Re: "HTTP Error 500" occurs when installing OneAgent in Open Q&A

"HTTP Error 500" occurs when installing OneAgent

Shirai — Wed, 17 Apr 2019 09:30:54 GMT

We installed OneAgent in our customer system environment and performed operation check. However, when accessing the top screen of the monitored system, "HTTP Error 500" occurred.

　　Settings > Server-side service monitoring > Deep monitoring "Real user monitoring" OFF

It was confirmed that no error occurred when this setting was turned off. However, without the information of Real user monitoring, it is impossible to achieve the purpose of the customer. I'm looking for a solution.

System environment is

Windows2016 Tomcat8.5.32 IIS10.0.14393 .NET 4.0.30319 ASP.NET4.7.2623.0

Re: "HTTP Error 500" occurs when installing OneAgent

skrystosik — Wed, 17 Apr 2019 09:35:46 GMT

I think you should open support ticket.

Regards

Sebastian

Re: "HTTP Error 500" occurs when installing OneAgent

Shirai — Wed, 17 Apr 2019 10:11:07 GMT

Thank you. I opened a support ticket.

https://support.dynatrace.com/supportportal/browse/SUP-22962

Re: "HTTP Error 500" occurs when installing OneAgent

ffarrahi — Tue, 11 Jul 2023 15:10:50 GMT

experiencing the same issue. How was this resolved?