topic Re: Format of notification of severe Dynatrace SaaS trouble in Open Q&A

Format of notification of severe Dynatrace SaaS trouble

hiroshi_aoki — Mon, 09 Dec 2024 10:04:48 GMT

Our Dynatrace SaaS customer ANA(Air Nippon Airway) is asking
what mail notification email will be sent to it when an issue which damages their
SaaS tenant occurs - sender/subject of the
notification and keywords included in the notifcation, .. etc.

They are requesting to provide a sample of the notification.

Can anyone help me on this?

Re: Format of notification of severe Dynatrace SaaS trouble

kulwinder_singh — Fri, 26 Apr 2019 09:07:23 GMT

Under Email Integration--> problem notification you can see the format of mail even you can edit what you want to send but the default message should be there.

something like this:

Subject

Available placeholders
{ImpactedEntity}: Entity impacted by the problem (or x impacted entities when there are multiple).
{PID}: Unique system identifier of the reported problem.
{ProblemID}: Display number of the reported problem.
{ProblemImpact}: Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE.
{ProblemSeverity}: Severity level of the problem. Possible values are AVAILABILITY, ERROR, PERFORMANCE, RESOURCE_CONTENTION, or CUSTOM_ALERT.
{ProblemTitle}: Short description of the problem.
{ProblemURL}: URL of the problem within Dynatrace.
{State}: Problem state. Possible values are OPEN or RESOLVED or in some cases MERGED when the problem has been merged into another problem.
{Tags}: Comma separated list of tags that are defined for all impacted entities.

Re: Format of notification of severe Dynatrace SaaS trouble

hiroshi_aoki — Fri, 26 Apr 2019 09:52:29 GMT

Thank you for your reply.

It seems like I failed to convey my question correctly.

This is not for a trouble in a customer's system monitored by Dynatrace but for a trouble in Dynatrace SaaS clusters. Not sure if we will experience such case, but in case we can't provide a Dynatrace service due to a fatal trouble and Dynatrace LLC need to notify the trouble to our customers.

Re: Format of notification of severe Dynatrace SaaS trouble

gerald_ — Fri, 26 Apr 2019 12:40:37 GMT

This is the emails sent by Dynatrace in case an issue with our infrastructure occurs. The link points to dynatrace.status.io