topic Why won't DynaTrace show the full Client IP? in Open Q&A

Why won't DynaTrace show the full Client IP?

jhem — Fri, 15 Jul 2022 09:01:09 GMT

We have created a Request Attribute to search for Client IP addresses, but they show up with a final zero (0).

Any reason why we can't see the full IP address?

Applications are behind an Nginx load balancer, but the request header X-Forwarded-For is always sent.

PS: I'm using the admin account with full access. I'm assuming all sensitive data would be visible?

Re: Why won't DynaTrace show the full Client IP?

jhem — Mon, 16 Oct 2023 14:17:48 GMT

For the record. I found the answer on another post:

https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/222844/x-forwarder-for-issues.html

Our managed installation had the setting for user's data privacy enabled.

In the environment console, clique Settings > Preferences > Data privacy and security.

Make sure the option disabled: Mask end-user IP addresses and GPS coordinates.

Re: Why won't DynaTrace show the full Client IP?

alexandre_marl2 — Fri, 16 Oct 2020 18:15:11 GMT

Hello,

I still don't understant why the client IP is not available in a search field by default ! It would so usefull to have it by default. (not having to create a request attribute).

Searching by ip is a classic usecase in dynatrace.

Alex

Re: Why won't DynaTrace show the full Client IP?

r_weber — Fri, 16 Oct 2020 20:41:40 GMT

There is this legal requirement called GDPR (Global Data Privacy Regulation) whereby IPs are defined as personal identifiable information and as such must not be captured by default.

This is especially important for users in the EU, but similar regulations exist in other countries as well.