topic Re: How to check(know) Dynatrace SaaS availability rate? in Open Q&A

How to check(know) Dynatrace SaaS availability rate?

hiroshi_aoki — Fri, 24 May 2019 11:10:39 GMT

Regarding Dynatrace SaaS SLA, it is stated on https://www.dynatrace.com/company/trust-center/sla/saas/ a(as at least 99.5%).

That's fine but... how/where can we see its actual availability rate (for every month)?

Re: How to check(know) Dynatrace SaaS availability rate?

Radoslaw_Szulgo — Fri, 24 May 2019 13:49:21 GMT

Availability status page for Dynatrace services is here: http://dynatrace.status.io/

Re: How to check(know) Dynatrace SaaS availability rate?

hiroshi_aoki — Fri, 24 May 2019 14:06:06 GMT

I know we can see the status and trouble history on the page, but it seems we can't find availability rate....

Re: How to check(know) Dynatrace SaaS availability rate?

Radoslaw_Szulgo — Fri, 24 May 2019 14:41:49 GMT

We do not expose precise values. You can assume it's 100% minus what we share at status.io.

Re: How to check(know) Dynatrace SaaS availability rate?

hiroshi_aoki — Thu, 06 Jun 2019 07:39:35 GMT

Thank you. As this was question from our partner/cutomer, I will convey the message to them.

Re: How to check(know) Dynatrace SaaS availability rate?

Radoslaw_Szulgo — Thu, 06 Jun 2019 10:22:21 GMT

If they have any reasons that we may have breached SLA - they can open a support ticket to get details. We are working on exposing availability metrics, however I can't write any ETA yet.

Re: How to check(know) Dynatrace SaaS availability rate?

paul_greene — Mon, 21 Oct 2019 01:50:26 GMT

Hi! Any update on exposing availability metrics or SaaS availability reports?

Re: How to check(know) Dynatrace SaaS availability rate?

leif_ericksen — Mon, 31 Oct 2022 12:44:14 GMT

I agree Dynatrace really needs to expose the availability rate. I am sure that there is a demand the Dynatrace backend provider to provide availability rates. Does Dynatrace accept from them just assume we are up and available 100% of the time? We all know that 100% is unrealistic and that is why we see uptime SLA rates like 99.5 or 99.999.