topic Re: com.dynatrace.builtin:service.errorcounthttp4xx not sending correct data in Open Q&A

com.dynatrace.builtin:service.errorcounthttp4xx not sending correct data

callum — Fri, 08 Sep 2017 14:35:39 GMT

It appears that com.dynatrace.builtin:service.errorcounthttp4xx is not sending the correct data back:

  [ 1504794000000, 71 ],
  [ 1504794600000, 66 ],
  [ 1504795200000, 67 ],
  [ 1504795800000, 68 ],
  [ 1504796400000, 66 ],
  [ 1504797000000, 69 ],
  [ 1504797600000, 70 ],
  [ 1504798200000, 66 ],
  [ 1504798800000, 70 ],
  [ 1504799400000, 69 ],

According to the data that is being sent back, it's recording between 60-71 4xx http errors even though the graph on dynatrace is telling a different story:

The graph is only showing 2 4xx http errors in the past day.

Can someone explain this?

Re: com.dynatrace.builtin:service.errorcounthttp4xx not sending correct data

david_n — Fri, 08 Sep 2017 20:23:00 GMT

Hello Callum,

I would check the time parameters in the get request such as startTimestamp, endTimestamp and relativeTime to ensure that they are not including a timeframe that is larger than the one day timeframe you want.

Thanks,

David Nicholls

Re: com.dynatrace.builtin:service.errorcounthttp4xx not sending correct data

callum — Mon, 11 Sep 2017 08:36:26 GMT

The timeframe appears to be correct

Re: com.dynatrace.builtin:service.errorcounthttp4xx not sending correct data

wolfgang_beer — Mon, 11 Sep 2017 10:12:12 GMT

Could you please open a support ticket and share your service id and timeframe on that ticket so that we can check the details.

Re: com.dynatrace.builtin:service.errorcounthttp4xx not sending correct data

Philipp_Kastner — Mon, 11 Sep 2017 11:22:06 GMT

@Callum B. one more idea why you might see different numbers - in the UI did you look for failed requests at the dynamic as well as resource requests?

Re: com.dynatrace.builtin:service.errorcounthttp4xx not sending correct data

callum — Mon, 11 Sep 2017 12:02:49 GMT

@Philipp K. Both dynamic and resource requests show similar readings